Tech Services Project Admin – 6 month fixed term contract
Allvotec stands for ‘all voice and technology’, delivering end-to-end services for partners across unified communications and technology services. We help run IT for customers of major services businesses, and through the hard work of our workforce, we are a capable, proven and agile partner delivering a wide range of IT solutions.
To be responsible for performing tasks as directed by the SOW of a deployment project, including booking appointments, reporting, answering engineer telephone calls, logging, and closing calls on the inhouse system. Daily monitoring of the day to day actives of the project, to identify actual and potential delays that will/might put the overall delivery date at risk and assist with the formulation of action plans to recover the delay.
- Call all customers who require a visit tomorrow informing them of the install date.
- Ensuring details provided from customers are added to the system and informing and required parties.
- Ensuring details provided are also noted on the system for all to see.
- To work closely with the project admin team and resource team to ensure engineers are available in line with project needs.
- To take calls from engineers in the field who will be requiring assistant and find on the required information.
- Adding the required data from various platforms and inputting onto the inhouse system and update the customer.
Knowledge, Skills, Experience
- Working with MS Office 365 including Teams
- Good communication skills
- Good telephone manner
- Able to work as part of a team
- Able to work under time constraints
- Confidence in decision making and owning a resolution to the end
- Solid understanding of the project
- Great communication skills
- Can do attitude
- Excellent customer facing skills
- Ability to prioritise
- Patience/tact and diplomacy
- Problem solving
- Attention to detail
- Problem management
- Lateral multi-tasking ability
- Ability to make quick, accurate, decisive decisions in order for service delivery to meet SLA’s
- Ability to work under pressure as an individual or within a team
This role is home based.
Competitive salary of offer and package on offer.
Allvotec thrives in rewarding staff for their hard work and good quality and as such there are fantastic opportunities for progression throughout the company.Apply