Blog Post

Communication without barriers

The working day has changed shape, in a dramatic fashion. While the 9-5 still exists for many, the need for employees to be in an office for the same eight hours as their colleagues has largely gone. Our working patterns, always subject to movement, are now driven by organisations that need to work in a different way to meet business demands, as well as by employees who need to create a better work-life balance. Technology has removed both our physical and geographic working boundaries, and in doing so, has altered the way we work forever.

Technology has reshaped organisations by integrating and streamlining the processes that govern communication. Gone are the days of meetings held in one room, notes taken down on paper and filed locally in a cabinet, and expensive flights to get executives in the same place. Large companies continue to employ thousands of people who are now able to keep in touch, across time zones, locations, geographies and devices. And for small businesses, it’s given them the opportunity to act like far bigger entities.

Unified communication and collaboration (UCC) solutions are a game-changing output of the technology that has changed the face of how we live and work. By utilising a single system to manage multiple types of communication, such as voice, email, conferencing and video in a seamless manner, companies can boost productivity, save time and money, reduce operational costs, and improve employee collaboration and morale. Conferencing is one of the ways that businesses can optimise a remote or disparate workforce, executed through an integrated UC technology platform.

Audio conferencing

It was, and still is, good to talk. Audio conferences can pull together teams of people to share information and make business decisions, fast. Audio is quick, simple to set up as it uses your existing phone system and is cheap to use.

Video conferencing

Video offers a rich, visual experience that can help colleagues feel more connected to one another. Your workforce may be scattered to the four corners of the globe, but a video conference allows people to re-establish relationships and achieve more effective collaboration as they can read body language and facial expressions of the conference participants. The greatest benefit of video conferencing is the ability to communicate without incurring the time needed to travel or the related expenses associated with physical meetings.

Multimedia conferencing

Multimedia conferencing tools provide confidential and secure services, including easy-to- use audio, video and web conferencing. In ‘presentation’ mode as a participant, you can share detailed information from your desktop – such as documents, figures, analysis or even applications – without the need to move this data to another device. Sessions can also be

recorded for future reference and shared via email. This ability to share information allows multiple users to work on a document or project simultaneously via the web, even when in different locations. Desktop and application sharing saves time and effort, and creates an efficient and easy way of collaborating.

Presence technology

Presence technology is an integral part of unified communications, making real-time interaction more efficient. Users broadcast their availability status, such as ‘Do Not Disturb’, ‘Busy’ or ‘Away’, indicating to others the likelihood, or otherwise, of a quick response. Real- time presence management is helpful when trying to understand the best way to reach someone – if their status shows them to be away from their desk, or offline, you know not to expect an immediate answer to an email or message.

All of these services can be accessed from almost anywhere, subject to connectivity, not just an office location. There are huge benefits to companies and employees of using unified communications and conferencing, as part of their day-to-day business operations. Not only the travel savings in time and money, but for people who otherwise might not have attended the meeting due to their location or personal circumstances. Meetings can be more productive and structured, with defined start and end times agreed in advance. And conferenced meetings tend to be shorter, keeping participants alert and more engaged, which improve teamwork and collaboration.

At Allvotec, we help our customers adopt relevant technology that is right for their business. We can integrate your voice, messaging, conferencing, mobility and video to enhance your communications, collaboration and productivity. We can deliver the right solution to meet your needs on a predictable, fixed cost, per-user-per-month basis.

Allvotec stands for ‘all voice and technology’, delivering end-to-end services for partners from pre-sales to remote service delivery across unified communications and technology services. We’re experienced, with 30 years’ experience in the ICT sector, we have scale with the largest independent engineering force in the UK and we’re dependable.

At Allvotec, together we can.