Blog Post

On-Site Services: There when you need us

The modern business’ reliance on technology cannot be over-estimated – it is now a business-enabler, and organisations’ IT estates are expanding in line with increased investment.

Independent of the IT department, individual business units are making technology purchases that address their specific initiatives and projects. A 2019 report by IDC claims that spending on tech by Line of Business (LoB) decision makers is set to outpace spending funded by the IT department by 2022.

In addition, a recent survey found 41 percent of individual employees are using professional software or applications on their work device without IT’s permission in an effort “to get their job done”.

This all means there is more IT to manage, maintain and fix if needed than ever before. Because no matter how good a technology solution is, problems can occur – and with more and more technology entering the workplace, responding to support requests from employees can become a full-time job for the IT team. They will struggle to resolve tech problems quickly enough, especially if they don’t have full knowledge of some of the tech purchases made outside of the remit of the IT department.

Allvotec supports a wide range of hardware products and our On-Site Services are delivered as a managed service, ensuring our customers are covered for if ever, and whenever, things go wrong. So instead of time spent fixing problems, your customer is free to focus on core business activities such as generating new revenue.

We also understand that no business can afford technology downtime. We provide access to online tools to make resolving incidents even faster, as well real-time communication between on-site engineers and service management teams. Our on-site engineers – the largest field force in the UK – is spread out geographically to ensure rapid response and have remote access to call management software to ensure tickets are updated immediately and your customers stay in-the-know.

Our large team of technical experts is professionally competent across all major vendor’s technologies and are flexible to your customer’s needs. We don’t just identify a problem and fix it, we take full ownership from call-out to resolution, with detailed analysis and consultation to improve performance and reduce further disruption.

Our On-Site Services cover a wide range of devices, offering a reactive break/fix restore service that guarantees to get your customers back up and running with minimal disruption.

This the following devices and more:

  • LAN switches
  • Edge routers
  • Wireless access points
  • Desktop PCs
  • Tablets
  • Laptops
  • Printers
  • Servers
  • Optical storage devices
  • Mainframe processors

As soon as an incident is reported, we will react to diagnose the issue and identify where spares may be required, dispatching immediately to ensure the incident can be resolved as quickly as an on-site engineer can attend. Once on-site, the engineer will make the necessary repairs within the agreed SLA – this includes detailed diagnosis, repair and replacement or parts, cleaning, and operational restoration, with information provided about the fault and how it can be avoided in the future.

Our On-Site Services ensure updates are provided to your customers, hardware is thoroughly tested, incidents recorded, and the customer site is left clean and tidy, with all parts and packaging removed and faulty equipment returned to the appropriate vendor.

Plus, one of the biggest attractions with using On-Site Services as a managed service is the financial benefits associated with increased employee productivity and greater predictability of costs. With monthly subscription pricing, your customers can avoid large upfront costs for new software and servers and move the cost of IT from a capital to an operating expense. Plus, businesses know exactly how much they are spending each month and can plan their budgets accordingly.

On-Site Services relieve the pressure on your customer’s IT department and put everything into the hands of a specialist. By outsourcing the critical day-to-day support and maintenance of your customer’s IT estate to an expert that understands their needs, employees are free to focus on growing the business.

At Allvotec, together we can.